Appointments & Referrals
To make an appointment, log in to the TOL Secure Web Portal.
Read the TOL Appointment Center Brochure for more information.
For any care that your primary care manager does not provide, such as urgent care and certain subspecialty care, you may need a referral.
Referrals
Colorado Military Health System Specialty Care Referral Instructions
Your provider has requested a referral or consultation for specialty care. While we make every effort to schedule your care within a military specialty clinic first, your referral may be sent to a TRICARE-authorized provider. The resources listed below will help you navigate your specialty care referral.
Next Steps
- If your care can be provided at a military specialty clinic, Colorado Patient Access Services (PAS) will contact you within 3 business days, to book your appointment. If you do not receive a call within 3 business days, please contact us.
- By phone at 719-524-2273, Monday–Friday: 6:00 a.m. to 4:30 p.m. MST
- 3 attempts will be made to contact you by phone and if not successful, you will be notified of your referral for booking via your MHS GENESIS Patient Portal Account. You will receive an email notification of this message.
- If you are enrolled in TRICARE Prime or Select and are referred to a TRICARE-authorized provider outside the installation, TRICARE West will help your request at: https://tricare.triwest.com/en/beneficiary/.
- Sign up to receive text or email alerts for status of your referral. Click on “Beneficiary” under the “Register” tab.
- Once your referral is approved, you can view and print your authorization letter featuring contact information for your authorized provider. This may take up to 7 business days. Note: Authorization letters are no longer mailed to home addresses unless requested for each referral.
- 1-888-874-9378, Monday–Friday: 8 a.m. to 6 p.m. MST.
- If you have other health insurance (OHI) or Medicare (with exception of Medicaid), TRICARE is the secondary payer ONLY after a claim has been filed with primary insurance. If you have questions, please contact you’re the Referral Management Center for assistance
Schedule is subject to change to meet mission requirements.