Health Services

Case Management Services

What We Do

We have a team of Registered Nurses and Licensed Social Workers who assist patients and families with complex medical challenges.
We help to:
  • Reduce burden on you and streamline appropriate utilization of care
  • Partner with members of your healthcare team to assist in coordination of your healthcare needs
  • Monitor your progress and desired outcomes
  • Provide advocacy, support and education

Who We Serve

All beneficiaries enrolled in primary care at the 460th Medical Group.

When Should You Use Case Management?

You or your family member may need case management if you have:

  • Instability with chronic health problems
  • A serious terminal illness
  • An increased need for different provider specialties due to multiple diseases or conditions
  • A need for more support and education during a critical period

Getting Care

Your primary care team may contact us to initiate case management services.

All patients have access to Case Management Services; any clinic/clinic provider can refer you and your family to Case Management regardless of beneficiary category. 460th Medical Group Case Management Nurses will see all Tricare Prime enrolled/assigned beneficiaries or will assist patients with Tricare Select in coordinating CM services with Tricare /MCSC - Health Net Federal Services.”

If you think you could benefit from case management services, please contact our 460th MDG team by phone at (720) 847-9355 or call the CMHS Patient Appointing Services (719) 524 -2273 or (719) 526-2273. You can also contact us through the MHS GENESIS Patient Portal using the provider name “USAF Buckley Centralized Case Management.”

See link to detailed instructions below.

How to Use the MHS GENESIS Patient Portal

Visit our tutorial page that includes screen shots and step-by-step instructions for submitting messages, booking appointments and requesting appointments.

Contact Us

Phone

460th MDG Appointment Line 720-847-WELL (9355)

Colorado Military Health System Patient Appointment Line (719) 524-2273/(719) 526-2273

Case Management Services (720) 847-6114 OR 720-247-9355

Hours

Appointment Line

6:30 a.m to 4:30 p.m.

Clinic Hours

Monday, Tuesday, Thursday, Friday
7 a.m. to 4 p.m.
Wednesday, 9:30 a.m. to 4 p.m.

​Location

275 S. Aspen Stop 89
Medical Group North, Building 600
Buckley SFB, CO 80011

MHS GENESIS Patient Portal Name: 

USAF Buckley Case Management

Additional Information

CMHS Patient Appointing Service #’s - 719-524-2273 or 719-526-2273

HNFS: Toll Free 1-844-866-9378    HNFS Website: www.tricare-west.com 

  Case/Care Support Line: 1-844-524-3578  

MHS Nurse Advice Line:  U.S., Guam, or Puerto Rico, call 1-800-TRICARE (1-800-874-2273), then choose option 1

Website: MHS Nurse Advice Line: Welcome to MHS Nurse Advice Line Beneficiary Portal

Don't forget to keep your family's information up-to-date in DEERS.