Case Management Services
What We Do
We have a team of Registered Nurses and Licensed Social Workers who assist patients and families with complex medical challenges.
We help to:
- Reduce burden on you and streamline appropriate utilization of care
- Partner with members of your healthcare team to assist in coordination of your healthcare needs
- Monitor your progress and desired outcomes
- Provide advocacy, support and education
Who We Serve
All beneficiaries enrolled in primary care at the 460th Medical Group.
When Should You Use Case Management?
You or your family member may need case management if you have:
- Instability with chronic health problems
- A serious terminal illness
- An increased need for different provider specialties due to multiple diseases or conditions
- A need for more support and education during a critical period
Your primary care team may contact us to initiate case management services.
All patients have access to Case Management Services; any clinic/clinic provider can refer you and your family to Case Management regardless of beneficiary category. 460th Medical Group Case Management Nurses will see all TRICARE Prime enrolled/assigned beneficiaries or will assist patients with TRICARE Select in coordinating CM services with TRICARE /MCSC - TriWest Healthcare Alliance.
If you think you could benefit from case management services:
- Please contact our 460th MDG team by phone at 720-847-6114 or call the CMHS Patient Appointing Services 719-524 -2273 or 719-526-2273.
- You can also contact us through the MHS GENESIS Patient Portal using the provider name “USAF Buckley Centralized Case Management.”
See link to detailed instructions below.
How to Use the MHS GENESIS Patient Portal
Visit our tutorial page that includes screen shots and step-by-step instructions for submitting messages, booking appointments and requesting appointments.