Pharmacy

We fill new prescriptions and refills at no cost for covered medications for: 

• Active Duty Service Members 

• Active Duty Family Members 

• Reserve on Active Duty Orders 

• Retirees and eligible Family Members 

• Tricare Prime enrollees 

Learn more about eligibility for TRICARE pharmacy benefits.  

Filling New Prescriptions 

We fill prescriptions from both military and civilian providers. 

Providers from Our Facility 

Your provider may submit new or renewal prescriptions directly to the pharmacy during or after your appointment.  

• Pharmacy will automatically activate prescriptions 

• Prescriptions for routine/maintenance medication will be ready for pick-up in 2 duty days 

• Prescriptions for acute medications, such as pain medications or antibiotics, will be expedited and ready for pick-up in 1 to 3 hours.  

Civilian Providers 

If you have prescriptions from a TRICARE-authorized civilian provider: 

• The provider can submit an electronic prescription to our pharmacy, or 

• You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option. 

To submit an electronic prescription: 

Ask your provider to select the: 

• Pharmacy name: DOD BUCKLEY 

• NCPDP/NPI number: 1265845036 

• Address: 317 N. Telluride St Aurora, CO 80011 

If you hand carry a written prescription: 

Fill out an envelope and drop it off in the drop box located next to the pharmacy door entrance.  

Turnaround time for new hard-copy prescriptions is 2 duty days. If needed sooner, please put urgent on the envelope.  

If requesting refill(s) through the drop box, please allow 4 duty days for processing.  

Activating New Prescriptions

Buckley Pharmacy automatically activates new prescriptions. Processing times are typically 2 duty days for non-urgent maintenance medications and 1-3 hours for urgent prescriptions (antibiotics/pain medications). 

If you need to speak with a pharmacy staff member with any questions/concerns regarding your prescriptions, please utilize one of the following options: 

Option 1: Call the Pharmacy 

• Call (720) 847-7450  

• Processing times may vary based on pharmacy staffing and resources.  

Option 2: In-Person 

• Go to the main pharmacy located at 317 N Telluride Street, Aurora CO, 80011. 

• Check-in through kiosk. 

• Follow on-screen prompts to check in.  

Option 3: Secure Messaging 

• Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal.  

• Go to the MHS GENESIS Patient Portal 

• Log in using either your DS Logon or CAC authentication 

• From the main menu, choose “Messaging” 

• In the “To” field, enter “Buckley Pharmacy” 

• In the “Subject” line, state “Activation” 

• In the “Message” block, provide as much details as possible including: 

• Patient info (Name, Date of Birth, DOD ID) 

• Contact info (Phone number) 

• Drug name and strength 

• Provider name 

• Date of appointment  

Requesting Prescription Refills 

We have three ways to refill your prescriptions:  

Option 1: Online 

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab. 

• Select the medication(s) you want to refill. 

• Follow the prompts to select where you want to pick it up. 

• You’ll be given a date and time when your refill(s) will be ready to pick up. 

Note: If you’re not a registered user, you’ll need to sign up first. 

Option 2: By Phone 

• Call our pharmacy refill line at (720) 615-2857. Then, follow the prompts to select where you want to pick up your refills. 

• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up. 

Option 3: In Person (Least Preferred)  

Come to the Pharmacy and pull a question ticket from the kiosk or drop request in pharmacy drop box. Processing time varies based on pharmacy staffing and resources. 

Picking Up Your Prescriptions 

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 16 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture). 

ScriptCenter 

The ScriptCenter is in the BX lobby at 365 N Telluride St, Aurora, CO 80011. The hours of operation are Monday through Friday 0700-1900, Saturday 0900-1900, and Sunday 1000-1700.  

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, controlled substance prescriptions and new/renewal prescriptions. ScriptCenter is for refills only.  

Refills may be requested and sent to the ScriptCenter through the MHS GENESIS Patient Portal or the refill line (720) 615-2857, option 2. 

Main Pharmacy 

To pick up at the main pharmacy, please come into the lobby and pull a “Return for Pick-Up” ticket. The lobby hours are 0730-1630, Monday, Tuesday, Thursday and Friday, and 0930-1630 on Wednesdays. 

The Drive-Thru hours of operation are 1300-1600 Monday through Friday.  

Drug Take Back Program 

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.  

If you want to dispose of unwanted or unneeded drugs: 

• Drop them in the secure bin located in the pharmacy lobby or use the DEA Website Lookup  

• Exclusions: 

• syringes  

• needles  

• liquids greater than 4 ounces  

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing. 

Frequently Asked Questions  

How do I know if my prescription is covered? 

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists: 

• Which drugs are covered. 

• Drug information and frequently asked questions. 

• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere). 

• Medical necessity/prior-authorization requirements and link to forms.  

• If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled. 

• Pharmacy will not be notified if the prior-authorization is approved, either the provider or patient must contact pharmacy to notify of approval. 

Can my network provider send controlled substances prescriptions electronically? 

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.  

Can I refill a prescription if the last fill was not at a military pharmacy?   

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates. 

Can I pick up medications for another person? 

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 16 years of age or older must have their own ID card. 

What is the difference between a new, refill, and renewal prescription? 

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization. 

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 3 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.  

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills. 

What if I need a non-formulary or non-stocked medication? 

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery. 

What do I do if my medication is out of stock or on manufacture backorder? 

• Be sure to ask for the expected resupply date so you know whether to wait or seek another option. 

• Ask your provider if they can approve you to switch to an alternative medication. 

• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply. 

I’m deploying. How can I fill my prescriptions? 

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.