Buckley Medical Clinic continues to honor scheduled appointments during the partial government shutdown. Our patient appointing service is open and still taking requests for appointments. We are doing our best to minimize impact on our beneficiaries and their health care. All ancillary services (pharmacy and laboratory) also remain operational. As always, safe and high-quality healthcare remain our priority. Please call (719) 526-CARE (2273) to schedule or cancel appointments.

Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

COVID-19 FAQs

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460th Medical Group - Buckley Space Force Base FAQs

COVID-19 Pandemic - Local Procedures

What services are available?
Most services are available, but scheduling processes can vary during COVID-19 operations. Please call our Appointment Line at 720-847-WELL (9355) for more information.
Who can accompany the patient?
Only one family member, or escort, is allowed per patient within the Clinic (to include waiting rooms and other common areas). Note: For Pediatrics, if an additional family member would like to join, this can be done via a video or teleconference system such as FaceTime. Please let your primary care manager team know this is an option you desire when you are in the exam room and have your phone ready.
Why are the doors locked when I arrive for my appointment?
For safety precautions, we are asking all patients with a scheduled face-to-face appointment call upon arrival (for Dental, please ring the doorbell). Please see Visitor Guidelines for contact information. Note: Many appointments are virtual during COVID-19 operations. Please be sure your appointment is a confirmed 'in-clinic' face-to-face appointment before arriving.
I may have COVID-19, how do I get tested? What do I do?
Please call our Appointment Line to schedule a virtual appointment at your earliest chance. A provider will make the determination if you need a COVID-19 test. Please notify your chain of command and let them know why you feel you may have COVID-19, as they will make the determination for your work suitability until your test results are in (unless the provider recommends otherwise).

Referral Management

How do I get my routine referral?
- The 460th Medical Group primary care manager / provider initiates the referral
- The referral is then electronically transmitted to Health Net Federal Services for authorization
- Expect 5 to 7 business days for HNFS to process authorizations
How do I monitor my authorizations?
- Sign up to review authorizations via the HNFS website, TRICARE West, DS Logon, or MilConnect.
  - You can review authorizations online and sign up to receive a text message or email once your referral is processed via the HNFS website or TRICARE West
  - You can check the status of your referrals / authorization and have your authorization mailed to you by calling HNFS at 844-866-9378
  - There is no longer an option to receive referrals / authorizations through the mail except to call and request each authorization be mailed from HNFS
  - The 460th Medical Group can no longer print your authorization on your behalf
What do I do after I receive my authorization?
- Contact the authorized provider / clinic to schedule appointment, this will not be done automatically
- Your authorization contains key information such as:
  - Expiration date of referral and specialist you are authorized to see
  - Number of visits
  - Specialist name and point of contact information
Note: Care outside of the dates of authorization or with a different specialist may result in a bill that is the patient’s responsibility.
How do I change specialist from individual listed on authorization?
- If you would like to select a different network specialist provider from the one you were assigned:
  - First, visit TRICARE West to see a comprehensive list of network providers for that specialty
  - Then contact Health Net Federal Services at 844-866-9378 to inform them of your new selection
  - Referral requests entered to a specific provider by your primary care manager require a new referral if that provider is not available
How do I obtain additional care from my specialist if I need more visits?
- Specialist must request additional office visits, procedures, tests, or injections via referral authorization request to Health Net Federal Services
- If you require ongoing care from your specialist and your referral dates have expired, contact your primary care manager at 460th Medical Group for a new referral
Received a bill or authorization denied?
Contact Health Net Federal Services.
Who may I contact with questions regarding my authorization?
Call Health Net Federal Services at 844-866-9378.
Who schedules my specialist appointment?
Patient calls the specialist listed on the authorization letter directly to schedule their appointment. If the specialist contact information is incorrect on the authorization, call Health Net Federal Services at 844-866-9378.
How does my MTF primary care manager get information from my specialist appointment?
Specialists are to send the consultation notes to Referral Management.
- Telephone: 720-847-9355, option 3, 2
- Fax: 866-230-7946

Release of Information

Can I request records for my entire family?
Parents can request copies of their dependent children’s records who are under 18 years of age. Spouses may not retrieve medical records of one another without legal consent documentation such as a power of attorney. Step-parents require a DD Form 2870 from the biological parent authorizing them for receipt of child records along with a front and back copy of the biological parent’s government-issued photo ID. Alternatively, they can present a notarized medical power-of-attorney to obtain the records.
Do requests really take 30 days?
Medical records requests can take up to 30 days to process depending on what authorization are required for disclosure (behavioral health, family advocacy, and sensitive encounters). All requests are sorted and prioritized. Based on workload and available staff, requests can exceed 30 days; however; we work diligently not to exceed 30 days and recognize 60-day deadlines under HIPAA law.
What do I need to do when preparing to retire or separate?
Active duty members preparing to retire or separate should obtain a copy of all their medical records 3 months prior to their final out processing date. To ensure that members are provided with a full copy of their Active Duty Service Treatment Record after their retirement or separation, we advise members to return to ROI with their initially copied record for updates.
How do I report that someone else’s documentation is in my medical record?
Immediately call the Release of Information Office or the HIPAA Privacy Officer at 720-847-6137. Please do not send protected health information by email. Please attempt to return the released documents to the hospital to correct such issues for the affected individual.
How do I request a change or removal of some verbiage/documentation from my medical record?
Request such actions from the HIPAA Privacy Officer at 720-847-6137. Please do not send protected health information by email. Our HIPAA Officer will discuss the process necessary to address your concerns, obtaining the details of your concern specific to the individual case. Often these requests, if approved, must be corrected from higher authorities due to electronic health system roles and permissions. Corrections could take several weeks to finalize.

Urgent & Emergency Care FAQs

What should I do if I have a non-life-threatening health issue?
Call or visit your nearest urgent care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.
What should I do if I have a life-threatening health issue?
Call 911 immediately.
What should I do if I’m still unsure if I need urgent care?
Call the Military Health System Nurse Advice Line to speak to a registered nurse about your health concern.
Does Buckley Space Force Base provide emergency care services?
No.
Does Buckley Space Force Base provide urgent care services?
No.

TRICARE FAQs

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Military Health System FAQs

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Don't forget to keep your family's information up to date in DEERS!