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Patient Resources

Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

How do I get my routine referral?
How do I monitor my authorizations?
What do I do after I receive my authorization?
How do I change specialist from individual listed on authorization?
How do I obtain additional care from my specialist if I need more visits?
Received a bill or authorization denied?
Who may I contact with questions regarding my authorization?
Who schedules my specialist appointment?
How does my MTF primary care manager get information from my specialist appointment?

Can I request records for my entire family?
Do requests really take 30 days?
What do I need to do when preparing to retire or separate?
How do I report that someone else’s documentation is in my medical record?
How do I request a change or removal of some verbiage/documentation from my medical record?

Don't forget to keep your family's information up to date in DEERS!