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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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News | Dec. 31, 2024

Children’s Hospital Colorado to remain in-network provider

BUCKLEY SPACE FORCE BASE, Colo.  –   As of Dec. 24, 2024, Children's Hospital Colorado will remain an in-network, participating TRICARE provider under the new T-5 contract with TriWest Healthcare Alliance, beginning Jan. 1, 2025. This new agreement means the 460th Medical Group can still refer beneficiaries to Children's Hospital Colorado for their health care needs. For more information about TRICARE's T-5 transition, please visit https://tricare.mil/West.
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